Woah! Thirty days flew by. It seems like yesterday I was getting familiar with my “office space” and the Keurig coffee maker. At the same rate, however, I sit here in my slightly modified “office space” with a cup of instantly-made coffee, and I feel like a grizzled, BitWise veteran.

If there’s one thing I’ve learned at BitWise, it is that they expect each employee here to be fully-independent, free-thinking, decision-making, client-pleasing people… within the first week (I’m sure you can imagine Ron and Scott don’t hire dumb people).

I was thrown into the snake pit, but I asked to be thrown into it. So what is it I do here? Well, I’m the Client Relations Manager –the first one at BitWise. My first task was to analyze our internal process of working with clients, completing their projects and launching them. My second task was to make recommendations on how we can make that better. So I spent the first week and a half doing just this. I dove right in and I quickly understood what it is we do here. From an outsider’s view it really isn’t that difficult – we get signatures to complete projects, we complete them, and launch them; all the while keeping the client satisfied. From an insider’s perspective, however, there are about 50 steps in our process, with about 200 other small steps in between.

So I made recommendations on how we can make BitWise even more client-friendly and efficient and we are implementing a lot of those recommendations now. So after all that, what have I been doing? I’ve been learning and absorbing everything I can about what it is we do and what it is our clients do. My job, essentially, is to learn about and know our clients and be a main point of contact during and after their projects. I consult, recommend, listen, hold hands, get my hands dirty, make coffee, make phone calls, send e-mails, review analytics, create strategies, and about 100 other things, on behalf of our clients.

I’ve learned that BitWise is a great place to work with great people and it’s built an incredible reputation in Indiana. I’m proud to work here because I know the service we offer is superb. I’m excited to grow with this company.